DVD Pacific Closure Announcement
Today is a sad day as I announce to you that we are going to cease trading. After successfully running DVD Pacific for the past 16 years we have decided to close our operations. The current market conditions, declining overall business and my present health issues have impacted us greatly and led to this very difficult decision.
To you, our commercial customer base, we understand the difficulties you face in not having product in a timely manner and have taken steps to assist you with continuous uninterrupted supply of product as we commence our winding down. Effective immediately we have transferred all of your contact information through to Alliance Entertainment. Alliance has been our primary supply chain partner for almost 10 years now and we feel very comfortable and confident that they will be more than capable of servicing all your DVD and CD needs.
Kathie will be available during this transition phase to ensure everything is managed as smoothly as possible and she will be liaising with you and Alliance to handle any issues should they arise. You may be concerned about pricing issues etc and at this time it is our understanding that Alliance will be able to offer you pricing comparable to or possibly better than you received from DVD Pacific but I am sure a representative from Alliance once assigned to your account will be able to supply you with all of this pertinent information.
Current filled items will be split off and shipped and backorders will be cancelled and need to be submitted under new account. Should you not wish the filled items to be shipped please let us know as soon as possible and should any customer require a list of their backorders Kathie would be more than happy to help and can be reached at email@example.com
. We also expect there will be many questions and will be more than happy to help in any way we can and urge you to ask as we are here to help.
We wish to thank you for your support to date as many of you have been with us for a substantial time and truly been a pleasure to work with. We trust your businesses continue to prosper and your new partnership with Alliance if you choose to go that route as I recommend is profitable and successful. Please expect a follow up e-mail and introduction from Alliance shortly.
DVD Pacific Inc.
DVD Pacific Inc